Duo Mobile App Not Compatible with Custom Android Distributions

As part of Tulane University's efforts to improve cybersecurity, the institution has implemented a multi-factor authentication (MFA) policy that requires employees and students to use the Duo mobile app for secure login access. However, not all devices are compatible with this requirement due to the limitations of custom Android distributions.

According to official statements from Duo, they do not provide support for custom Android distributions or 'skins' like OxygenOS, LineageOS, ColorOS, etc. This means that users who own devices running these operating systems may encounter issues when trying to activate their Duo mobile app.

Fortunately, there are alternative methods available for authentication. Users can opt for the Push authentication method (recommended) or passcode via SMS -– the quickest and easiest way to authenticate. For those without a smart device, SMS (text) or phone call can be used as an authentication method during setup.

In addition to these alternatives, users who own compatible devices can still set up their Duo account using the self-enrollment portal. This process is simple and straightforward, requiring only the user's Tulane email address and password to get started.

The benefits of using the Duo mobile app are numerous. It provides multi-device and account protection, remembers your device for 30 days to minimize authenticating on the same device, and quickly and easily authenticates with Duo mobile on your smart device. Moreover, it protects accounts using a secondary authentication method, making it an essential tool in the fight against cyberattacks.

Phishing and ransomware attacks are common within our community, exposing the personal information of multiple users on the dark web. With the continued increase in global cyberattacks, Tulane senior leadership is implementing an IT security program to improve our posture in cybersecurity. Duo MFA increases the protection of our community and email systems by blocking cyberattacks through a secondary authentication method other than your Tulane password.

In conclusion, while the Duo mobile app may not be compatible with all devices due to custom Android distributions, there are alternative methods available for authentication. By implementing this security measure, Tulane University aims to provide an additional layer of protection against cyber threats and ensure the safety and security of its users' personal information.

Duo mobile app not compatible